Leadership Behaviour Advice

• Integrity - the most important requirement; without it everything else is for nothing.
• Being very grown-up - never getting emotional with people - no shouting or ranting, even if you feel very upset or angry.
• Leading by example - always be seen to be working harder and more determinedly than anyone else.
• Help alongside your people when they need it.
• Fairness - treat everyone equally and on merit.
• Be firm and clear in dealing with bad or unethical behaviour.
• Listen to and really understand people, and show them that you understand (this doesn't mean you have to agree with everyone - understanding is different to agreeing).
• Always take the responsibility and blame for your people's mistakes.
• Always give your people the credit for your successes.
• Never self-promote.
• Back up and support your people.
• Be decisive, but be seen to be making fair and balanced decisions.
• Ask for people's views, but remain neutral and objective.
• Be honest but sensitive in the way that give bad news or criticism.
• Always do what you say you will do - keep your promises.
• Work hard to become expert at what you do technically, and at understanding your people's technical abilities and challenges.
• Encourage your people to grow, learn and take on as much as they want to, at a pace they can handle.
• Always accentuate the positive (say 'do it like this', not 'don't do it like that').
• Smile and encourage others to be happy and enjoy themselves.
• Relax, and give your people and yourself time to get to know and respect each other.
• Take notes and keep good records.
• Plan and prioritise.
• Manage your time well and help others to do so too.
• Involve your people in your thinking and especially in managing change.
• Read good books, and take advice from good people, to help develop your own understanding of yourself, and particularly of other people's weaknesses
• Achieve the company tasks and objectives, but never at the cost of your integrity or the trust of your people.